Thank you for your interest in jamwax.com. We respect the privacy of our customers and users. We strictly abide to the legal provisions when processing your personal data in line with our services. Therefore, we would like to provide you with detailed information on what data is collected when you visit our website and use the offers made there and how it is subsequently processed or used. As the data controller, we have implemented numerous technical and organisational measures, to ensure the best possible and complete protection of the personal data processed via our website.
collecting, processing and using your personal data in compliance
with data protection laws and the following provisions.
Security of data transmission
This is how we use your data
Cookies are text files, which are stored on your computer and which enable analysing your use of the website. For example, information regarding the operating system, the browser, your IP address, the website you previously accessed (referrer URL) as well as the date and time of your visit to jamwax.com. Cookies enable determining which websites are preferably accessed. Consequently, we can better adjust the content of our pages to the visitors of our website and optimise our offers. Furthermore, this information serves automatically recognising you during your next visit to jamwax.com and making navigation easier for you. For example, cookies allow the user to remain logged in permanently, so the repeated entry of the login data is not necessary. Cookies cannot be used to start programs or transmit viruses to a computer. You can also use our website without cookies. If you do not want your computer to be recognised, you can prevent cookies from being stored on your hard drive by choosing “do not accept any cookies” in your browser settings. Please refer to the instructions from your browser manufacturer, to see how this is exactly done. If you do not accept any cookies, this can lead to functional restrictions in our offers. You can delete cookies, which were already placed on your computer, at any time. Alternatively, you can set your browser to block cookies from our domain. However, we would like to point out that you may then not be able to use the full range of the functions on jamwax.com.
Server data / server log files
Inter alia, the following data transmitted by your web browser to us or our web space provider is collected for technical reasons. This data includes:
This anonymous data is stored separately from your possibly indicated personal data and is not attributable to specific individuals. It is analysed for statistical purposes, to be able to optimise our website and our offers. We reserve the right to subsequently review this data if we become aware of concrete indications of illegal use.
Our website provides you with the option of contacting us via email and/or using a contact form. We only use your email address to process your enquiry as well as for possible follow-up questions.
Payment service providers
If applicable, your data can be transferred to one of the following payment service providers, which are respectively named in the order process. Payment can only be made using the online payment methods indicated in the shop.
If payment is made using PayPal, we transfer your data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, in line with the order. In the process, Jamwax does not have any access to the data pertaining to the customer’s bank details. You can find additional information on PayPal’s data privacy here.
We offer you the option of registering on jamwax.com. The personal data you voluntarily submit to us in the process, such as name, address as well as email address, is processed for the purpose of our offer. We use the email address indicated during the registration process for important changes, e.g. regarding the scope of our services or for technically required adjustments, to inform you of these. Registered users have the option of having the data they indicated during registration changed or deleted at any time. We are more than happy to change or delete this data upon your request, provided that this does not conflict with any legal retention periods. To do so, please contact us. Furthermore, we store your IP address and the date as well as time of your registration after you register on our site. This serves cases, in which a third party misuses your data and registers on our site without your knowledge; as protection on our part. Data is not transferred to third parties.
You have the option of placing orders as a guest. If you decide to use this type of ordering, you do not have to create a customer account before placing an order. Please note, that you have to re-enter your data for every additional order and that some of our website features are not available when ordering as a guest.
Customer / contract data
We only process your personal data, insofar as this is required for substantiation, content design or change in legal relationships (master data). We only process personal data pertaining to the usage of our website (usage data), insofar as this is required to enable or bill the use of the service.
Legal basis for the processing of personal data
We only process your personal data, insofar as this is required for substantiation, content design or change in legal relationships (master data) or if the law dictates the processing of personal data or if you have explicitly agreed to said processing.
Processing based on legitimate interests
By law, we are entitled to protect other legitimate interests to process personal data, unless the interests or basic rights and freedoms of the data subject prevail.
Transmission of personal data to third parties
Your personal data is only forwarded or transferred to third parties if this is required for the purpose of contract implementation – in particular forwarding of order data to suppliers – or for billing purposes or if you have previously agreed to this. A transmission of your data to third parties without explicit consent, for instance for advertising purposes, does not take place. All providers are obligated to observe the applicable data protection requirements.
Storage duration of personal data
We store personal data pursuant to legal requirements and as long as required to render a service, which you ordered or gave your consent to, provided that there are no other legal obligations such as retention periods under commercial or tax law.
Your rights regarding data privacy
At all times, you have the right to information regarding the storage of your personal data; also in regard to its origin, the recipients, whom the data was transferred to and the purpose of data processing.
You have the right, to request us to immediately correct your inaccurate personal data or to complete incomplete personal data for the purpose of processing.
An erasure of the stored personal data is conducted, provided that you revoke your consent for storage, you object to the processing of your personal data, the keeping of data is no longer required to fulfil the purpose pursued with the storage or storage is impermissible based on legal specifications.
Restriction of processing
In the event that you dispute the personal data stored in connection with you or if you require the personal data for the assertion, exercising or defence of legal claims but at the same time, we do no longer require this data, you can request the restriction of the processing of said personal data. Furthermore, you can restrict the processing for the period from lodging an objection against processing to the decision and the granting of such. If the restriction of processing your personal data takes place, this data is no longer processed.
In the event that processing your personal data is required based on a legitimate interest, on our part as well as on the part of a third party or the processing is required to perform a task in the public interest or is being exercised in public authority, you have the right, for reasons resulting from your specific circumstances, to lodge an objection against said processing at any time. In the event of an objection, we no longer process your personal data, unless we can verify compelling grounds requiring protection, which predominate your interests, rights and freedoms or require processing for the assertion, exercising or defence of legal claims.
This right to object also applies to direct advertising and profiling in connection with it.
You have the right to revoke consent given for the use of data at any time. The legality of processing conducted based on the consent remains unaffected by this until revocation.
Provision and non-provision of personal data
As a matter of principle, you can visit jamwax.com without submitting any personal data. We do not store any personal data in this connection. However, we would like to point out that you may then not be able to use the full range of the functions on our website. We solely analyse statistical data, to improve our services; said data does not allow us to personally identify you.
Change of purpose for the processing of personal data
As soon as we intend to continue processing the personal data for a purpose other than the purpose the personal data was collected for, we will inform you of this other purpose prior to this further processing.
Questions, suggestions and complaints